Refund Policy

1. Instant-access digital products (£100 or less)

This covers products such as workshop replays, templates, toolkits, prompt systems and similar digital downloads or online content, priced at £100 or less (or the equivalent in US dollars). It does not cover booked calls, which are covered in section 4.

• These products are made available to you immediately after payment, and once you have access, the value has been delivered. For this reason, all sales are final and we do not offer refunds.
• At checkout you will be asked to confirm that you want immediate access and that you understand you will lose your right to cancel once access begins. We cannot complete an order for these products without that confirmation.
• We will send you a confirmation email after your purchase.

2. Higher-priced offers (over £100): 14-day refund

This covers programmes, courses, coaching and other offers priced above £100 (or the equivalent in US dollars). If a call is part of one of these offers, this section applies to the whole purchase.

• You can ask for a full refund within 14 days of your purchase. Email hello@aiwithshika.com from the address you used to buy, with your name and order details. A reason is welcome as it helps us improve, but you do not have to give one.
• If you are on a payment plan, we will refund the payments made so far and cancel the remaining instalments.
• Refunds are returned to the original payment method within 14 days of us receiving your request. Your bank or payment provider may take longer to show it.
• After the 14 days, payments are non-refundable except as set out in section 3.

3. If something is wrong: your legal rights

This policy does not affect your legal rights as a consumer. If a product or service is faulty, not as described, or you cannot access it, please contact us. We will first try to fix it or give you what you paid for. If we cannot, you are entitled to a remedy, which may include a price reduction or a refund. This applies whatever the price of the product and however long ago you bought it, subject to the time limits set by law.

4. Booked calls and 1:1 consultations

This covers single calls bought on their own, such as a 1:1 Strategy Consultation. After you pay, you choose a call time in our online calendar, and your Zoom link is emailed to you when you book.

• Cancel in time for a full refund. If you cancel at least 24 hours before your booked call, you can choose a full refund or move your call to another time. Email hello@aiwithshika.com with your name and booking details, or use the cancel or reschedule link in your booking confirmation email.
• Late cancellations and missed calls. If you cancel with less than 24 hours' notice or do not attend, the fee is non-refundable, because the time was set aside for you. I may offer to rearrange the call, but I am not obliged to. This does not take away any right to cancel that the law gives you.
• After the call. Once your call has taken place, the service has been provided in full and the fee is non-refundable. At checkout you will be asked to confirm that you understand this.
• If I cancel. If I need to cancel or move your call, I will offer you another time. If that does not suit you, you will receive a full refund.
• Technical problems. If a technical fault on my side stops the call from going ahead, I will rearrange it or refund you.

5. Duplicate or mistaken payments

If you were charged twice or by mistake, tell us as soon as you can and we will refund the extra payment.

6. Payment disputes

Please contact us before raising a dispute or chargeback with your bank. Most issues can be resolved quickly by email.

7. Related pages

This policy forms part of our Terms and Conditions. How we handle your personal data is explained in our Privacy Policy.

8. Contact

Digital Income with Shika
6 Engine Close, Hoo, Rochester, ME3 9UX, United Kingdom
hello@aiwithshika.com